Clydesdale Bank Plc
Financial Ombudsman decision DRN-4222591 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Dec 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Complaint handling
In the Ombudsman’s words
Mrs W complains that Clydesdale Bank Plc trading as Virgin Money misled her about being able to open a savings account with money from her current account.Product mis-sold
Mrs W also believes she had received a poor standard of customer service. She was fully aware that a business has eight weeks to issue its final response. However, she says not to advise her of a complaint reference number (repeatedly requested) until the final response letter shows how uninterested Virgin was in trying to engage her in communication and how little it appears to value her custom.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4222591.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.