Barclays Bank UK PLC

Financial Ombudsman decision DRN-4221596 Not upheld

Not upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Wed Nov 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Identity checks and access

In the Ombudsman’s words

Mrs O complains that Barclays Bank UK PLC closed her accounts without noticeAccount closed or refused

Barclays says it gave Mrs O 62 days’ notice about the closure of her accounts and the funds were subsequently moved to a holding account. However, it says Mrs O should have been able to access the money without proof of fundsIdentity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4221596.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.