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American Express Services Europe Limited
Financial Ombudsman decision DRN-4221331 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£16,140redress stated in the decision
Fri Aug 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Payment delayed or failed
In the Ombudsman’s words
blocked their merchant account and withheld funds they were entitled toFunds blocked or frozen
withheld payments from CPayment delayed or failed
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4221331.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.