Zopa Limited

Financial Ombudsman decision DRN-4220886 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Oct 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Credit file reporting

In the Ombudsman’s words

Mrs C complains that Zopa Bank Limited trading as Zopa (“Zopa”) is holding her liable for the debt on a loan which she says she neither applied for nor knew about.Unauthorised transaction

amend Mrs C’s credit file removing any information about the loan and searches.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4220886.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.