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Nationwide Building Society
Financial Ombudsman decision DRN-4219208 Upheld
Upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Fri Jul 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
The complaint Mr D complains about the length of time it took Nationwide Building Society to say it wouldn’t lend him the amount of money he wantedMortgage administration
Mr D was also unhappy with how long Nationwide took to respond to his complaint.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4219208.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.