Sainsbury's Bank Plc

Financial Ombudsman decision DRN-4217651 Not upheld

Not upheldoutcome, as published by the Ombudsman

£314redress stated in the decision

Mon Aug 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Card dispute or chargeback

In the Ombudsman’s words

The complaint Mr G complained because Sainsbury’s Bank Plc refused to refund him for a payment he said he didn’t make.APP scam refund refused

Mr G asked Sainsbury’s to raise a chargeback dispute with the merchant, but Sainsbury’s didn’t do so because the circumstances didn’t fit the eligible chargeback codes.Card dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4217651.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.