Santander UK Plc
Financial Ombudsman decision DRN-4217390 Upheld
Upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Thu Jul 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Service failure
In the Ombudsman’s words
Santander closed both her savings account and her current accountAccount closed or refused
Santander has sent me a copy of a call recording from April 2020. During this call, Mrs O expresses her concerns over the ... I took these things into account when coming to an award for distress an inconvenience. I also took into consideration this service’s normal approach to a distress and inconvenience award ... and having done so, I still find that an award of £500 is appropriate here. This reflects that the impact of Santander not cancelling the cheque when asked caused considerable distress and inconvenience to Mrs OService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4217390.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.