Lowell Financial Ltd

Financial Ombudsman decision DRN-4214991 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu Aug 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Remove the default and all information reported on Mr H’s credit fileCredit file reporting

Our investigator thought Lowell had taken longer than necessary to deal with Mr H’s concerns about how the account was initially opened.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4214991.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.