JAJA FINANCE LTD
Financial Ombudsman decision DRN-4214988 Upheld
Upheldoutcome, as published by the Ombudsman
£900redress stated in the decision
Thu Dec 31deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Mrs L complains that JAJA FINANCE LTD (“JAJA”) didn’t do enough to help her to recover money she paid using her credit card for services that she was unable to use due to the Covid-19 pandemic.Card dispute or chargeback
JAJA’s handling of Mrs L’s claim fell short of what I would consider to be a reasonable standard, taking into account what in my view represents good practice.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4214988.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.