Arrow Global Limited

Financial Ombudsman decision DRN-4214897 Not upheld

Not upheldoutcome, as published by the Ombudsman

£2,945redress stated in the decision

Thu Oct 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Identity checks and access

In the Ombudsman’s words

He also says Arrow are reporting a default to the credit reference agencies.Credit file reporting

it couldn’t prove that the account belonged to him.Identity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4214897.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.