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Barclays Bank UK PLC
Financial Ombudsman decision DRN-4214416 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Tue Jul 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
It raised a chargeback for the amount paid on the card, but this was defended so it discontinued the dispute. It also considered Section 75 of the Consumer Credit Act 1974Card dispute or chargeback
Barclays accepted that it gave Ms C misleading information over the phone and credited her with £50 for the distress and inconvenienceComplaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4214416.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.