Handelsbanken plc
Financial Ombudsman decision DRN-4212954 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Aug 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Product mis-sold, Data and privacy
In the Ombudsman’s words
I think it demonstrated enough forbearance and communicated clearly.Treatment in financial difficulty
The loan was mis-sold at the start.Product mis-sold
Handelsbanken had breached General Data Protection Regulation (“GDPR”) by communicating with the partners’ MP’s office before any partner had given their consent.Data and privacy
Rules cited
UK GDPR / Data Protection Act 2018
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4212954.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.