Barclays Bank UK PLC

Financial Ombudsman decision DRN-4212104 Not upheld

Not upheldoutcome, as published by the Ombudsman

£3,985redress stated in the decision

Fri Oct 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Mrs H complains that Barclays Bank UK PLC trading as Barclaycard has treated her unfairly when she asked it to help her obtain a refund for a holiday she paid for using her Barclaycard credit card.Card dispute or chargeback

Instead Barclaycard gave her the run-around, for example it asked for the same information over and over again, gave her incorrect information, passed her from person to person and took several months to come to a conclusion.Complaint handling

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4212104.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.