Sainsbury's Bank Plc

Financial Ombudsman decision DRN-4211430 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Sun Aug 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Charges and fees

In the Ombudsman’s words

Miss M complains that Sainsburys Bank Plc lent to her irresponsibly.Irresponsible lending

I think there is a case for saying that Sainsburys should have frozen interest and charges on the account at this pointCharges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4211430.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.