Bank of Scotland Plc

Financial Ombudsman decision DRN-4211183 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Wed Dec 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Mrs S and Mr S complain that they have mortgage arrears due to an error by Bank of Scotland plc.Treatment in financial difficulty

She asks that her credit file is corrected, and the arrears and any charges and interest are removed.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4211183.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.