Barclays Bank UK PLC

Financial Ombudsman decision DRN-4210891 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Tue Jul 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

unclear reminders they received from Barclays Bank UK PLC about the end of the fixed interest rate period on their mortgages resulted in extra costsMortgage administration

Barclays should pay £250, to make up for the distress and inconvenience Mr and Mrs B faced due to the delay in applying their new mortgage rateService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4210891.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.