HSBC UK Bank Plc
Financial Ombudsman decision DRN-4209589 Upheld
Upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Tue Jul 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Service failure
In the Ombudsman’s words
delays in his application to remortgage the flatMortgage administration
it was difficult to contact HSBC, and when he tried to ask HSBC what it wanted him to do, it just couldn’t help himService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4209589.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.