Barclays Bank UK PLC

Financial Ombudsman decision DRN-4209470 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Thu Sep 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Support for vulnerable customers

In the Ombudsman’s words

Barclays Bank UK PLC blocked their account when they tried to make a payment to a friend.Funds blocked or frozen

Mrs D explained that due to her health she is unable to visit a Barclays branch.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4209470.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.