Lloyds Bank PLC

Financial Ombudsman decision DRN-4208802 Not upheld

Not upheldoutcome, as published by the Ombudsman

£115redress stated in the decision

Wed Aug 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Mrs B has complained that Lloyds Bank PLC (“Lloyds”) started to charge her the monthly account fee for her Gold Service account in October 2022.Charges and fees

Mrs B complained to Lloyds when she noticed the fee because she said she’d not been notified that the fee would be taken.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4208802.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.