Lloyds Bank PLC

Financial Ombudsman decision DRN-4208523 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Sep 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Unauthorised transaction

In the Ombudsman’s words

He says that he was the victim of a scam, and that Lloyds didn’t do enough to protect him from financial loss as a result.APP scam refund refused

He says that Lloyds should have stopped the payments as they were unusual for him, and that he did not authorise the payments.Unauthorised transaction

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4208523.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.