HSBC UK Bank Plc
Financial Ombudsman decision DRN-4208126 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Fri Jul 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Service failure
In the Ombudsman’s words
Mr K’s debit card was blocked following a transaction he tried to make.Funds blocked or frozen
Mr K said he called HSBC to try and unblock his card and was on the phone for over three hours.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4208126.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.