TSB Bank plc

Financial Ombudsman decision DRN-4206044 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jul 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Identity checks and access

In the Ombudsman’s words

TSB Bank plc (TSB) have blocked a transfer she attempted to makeFunds blocked or frozen

Ms B said she couldn’t do this because she doesn’t have a smart phone, and so TSB said Ms B could visit a branch instead. Ms B didn’t want to do this and so the transfer hasn’t yet been processed.Identity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4206044.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.