Santander UK Plc
Financial Ombudsman decision DRN-4204084 Upheld
Upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Fri Jul 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
Miss H has complained that Santander UK Plc (“Santander”) behaved unfairly when it closed her accounts in June 2022.Account closed or refused
I agreed Santander had made errors when investigating the allegation of fraudComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4204084.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.