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Creation Financial Services Limited
Financial Ombudsman decision DRN-4203977 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£666redress stated in the decision
Mon Sep 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Complaint handling
In the Ombudsman’s words
Miss L complains that Creation Financial Services Limited won’t refund all the credit card payments she didn’t make.Unauthorised transaction
Creation undertook no investigation into her further claim.Complaint handling
Rules cited
Consumer Credit Act 1974, Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4203977.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.