MONZO BANK LIMITED
Financial Ombudsman decision DRN-4202318 Upheld
Upheldoutcome, as published by the Ombudsman
£30redress stated in the decision
Wed Apr 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Mr S has complained that Monzo Bank Ltd (“Monzo”) did not process his chargeback request correctly.Card dispute or chargeback
Monzo did acknowledge that it had not responded to Mr S in a timely fashion and so agreed to pay Mr S £30.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4202318.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.