Lloyds Bank PLC

Financial Ombudsman decision DRN-4200000 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Aug 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Mr L complains Lloyds Bank PLC closed his credit card without warning.Account closed or refused

Mr L complained to Lloyds as he didn’t receive any notice of the closure and it had affected his credit score.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4200000.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.