Nationwide Building Society

Financial Ombudsman decision DRN-4196717 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Feb 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Support for vulnerable customers

In the Ombudsman’s words

Nationwide decided that it needed to verify some information with him. ... Whilst Nationwide reviewed things, it blocked Mr W’s account and his mother’s account.Funds blocked or frozen

Nationwide also noted that Mrs W appeared vulnerable due to her deteriorating health and seemed to have memory problems.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4196717.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.