TSB Bank plc

Financial Ombudsman decision DRN-4196546 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Nov 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

Mr M’s complaint relates to two telephone calls he made to TSB Bank plc to arrange for his bank account to be unblocked.Funds blocked or frozen

Mr M’s specific complaint points relate to the handling of the first call, the fact that TSB didn’t address this within the complaint he made and the length of time he had to wait to speak to the representative.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4196546.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.