HSBC UK Bank Plc
Financial Ombudsman decision DRN-4195948 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Aug 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Account closed or refused
In the Ombudsman’s words
Miss K complains HSBC UK Bank Plc allowed transactions that she didn’t carry out to take her significantly over her overdraft limit and that it has refused to refund her.APP scam refund refused
Miss K also complains HSBC UK Bank Plc closed her account without warningAccount closed or refused
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4195948.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.