NewDay Ltd

Financial Ombudsman decision DRN-4194837 Not upheld

Not upheldoutcome, as published by the Ombudsman

£27redress stated in the decision

Tue Dec 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees

In the Ombudsman’s words

Mrs M complains that NewDay Ltd trading as John Lewis Partnership Card (‘NewDay’) didn’t apply a refund to her credit card account. Mrs M says the failure to apply the refund caused additional interest to be applied to her card account.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4194837.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.