Santander UK Plc
Financial Ombudsman decision DRN-4191739 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Wed Jul 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Support for vulnerable customers
In the Ombudsman’s words
Mr M complains that Santander UK Plc unfairly applied account blocks.Funds blocked or frozen
Mr M also explained that Santander’s actions caused serious problems due to his health and vulnerable position at the time account blocks were applied.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4191739.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.