MBNA Limited

Financial Ombudsman decision DRN-4191733 Upheld

Upheldoutcome, as published by the Ombudsman

£750redress stated in the decision

Thu Jul 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Interest and rates, Credit file reporting, Complaint handling

In the Ombudsman’s words

causing him to incur interest and charges that he should not have incurredCharges and fees

MBNA agreed to offer Mr R this promotional rate, but then did not apply the reduced interest rate and fees it had agreed toInterest and rates

impact of that on his credit fileCredit file reporting

Mr R is unhappy with how long it took MBNA to resolve these issues and with the general level of service he has receivedComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4191733.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.