Nationwide Building Society

Financial Ombudsman decision DRN-4191086 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Jul 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Miss K says that Nationwide Building Society (“Nationwide”) acted unfairly by continuing to apply charges to her account when she was in financial difficulty.Treatment in financial difficulty

Miss K says Nationwide should’ve realised she was in financial difficulty and would like a refund of the charges and interest applied to her account.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4191086.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.