Nationwide Building Society

Financial Ombudsman decision DRN-4188666 Not upheld

Not upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Mon Oct 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Bereavement and power of attorney

In the Ombudsman’s words

As a result of the failure to register and process Mrs W’s death the accounts weren’t frozen and a number of payments and direct debits left Mrs W’s accounts after her death.Funds blocked or frozen

The personal representative (“PR”) of the estate of Mrs W complains that Nationwide Building Society (“Nationwide”) made a number of errors when dealing with the accounts of the late Mrs W.Bereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4188666.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.