Black Horse Limited
Financial Ombudsman decision DRN-4188284 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Sat Feb 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
The discretionary commission model Black Horse used in Mrs Y’s case, created an inherent conflict between the interests of the Broker and the interests of Mrs YProduct mis-sold
Rules cited
FCA CONC (Consumer Credit sourcebook), FCA DISP (Dispute Resolution), Consumer Credit Act 1974, Financial Services and Markets Act 2000
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4188284.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.