HSBC UK Bank Plc
Financial Ombudsman decision DRN-4186827 Upheld
Upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Tue Dec 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Data and privacy
In the Ombudsman’s words
Ms T complains that HSBC UK Bank Plc isn’t complying to a family court order which states that her ex-husband’s name should be removed from the mortgage.Mortgage administration
HSBC has it recorded on its system to not disclose certain information to X. When Ms T asked HSBC for a rate switch, HSBC should have responded directly to Ms T, as the person making the enquiry – given what it knew about the nature of the relationship between her and X.Data and privacy
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4186827.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.