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PREPAID FINANCIAL SERVICES LIMITED

Financial Ombudsman decision DRN-4186801 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Payment delayed or failed

In the Ombudsman’s words

Mr L is unhappy that PREPAID FINANCIAL SERVICES LIMITED (“PFSL”) charged him fees on a declined payment.Charges and fees

Finally, I’m aware that Mr L is unhappy with the length of time – approximately six weeks – it took for PFSL to reimburse the £36 fee back to his account.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4186801.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.