Nationwide Building Society

Financial Ombudsman decision DRN-4182881 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jan 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Mr D complained that Nationwide didn’t treat him fairly and that they continued to add charges and interest to his card balance.Treatment in financial difficulty

Mr D complains that Nationwide Building Society wouldn’t stop charges and interest being added to his credit card account when he was out of work.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4182881.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.