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TRANSUNION INTERNATIONAL UK LIMITED

Financial Ombudsman decision DRN-4179404 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Data and privacy

In the Ombudsman’s words

TU were unable to verify his identity and access to his credit report was restrictedIdentity checks and access

TU have a duty to protect the data they hold and need to have relevant security measures in place to do thisData and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4179404.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.