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Financial Ombudsman decision DRN-4179356 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Oct 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused

In the Ombudsman’s words

I’ve firstly considered whether or not this is a scam. Ultimately, RE paid for goods that it did not receive and was eventually blocked by the seller with no refund. This therefore has the characteristics of a scam and I’ve treated it as such.APP scam refund refused

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4179356.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.