Barclays Bank UK PLC

Financial Ombudsman decision DRN-4178964 Not upheld

Not upheldoutcome, as published by the Ombudsman

£130redress stated in the decision

Wed Jul 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Service failure

In the Ombudsman’s words

Mr D complains that Barclays Bank UK Plc trading as Barclaycard provided him with incorrect information and allowed payments to be taken from his credit card account after he’d reported his card as lost.Card dispute or chargeback

I acknowledge there was one instance of incorrect information being provided. But overall, considering all the interaction throughout the circumstances relevant to this complaint, I don’t think Barclaycard provided poor service such that a compensation award is appropriate.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4178964.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.