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Barclays Bank UK PLC
Financial Ombudsman decision DRN-4177746 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Oct 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mrs E contacted the course provider (that I’ll call P) who didn’t agree there was a breach of contract or misrepresentation. In summary P said:- ... Mrs E didn’t agree with P’s version of events so she contacted Barclaycard and asked for a refund, under section 75 of the Consumer Credit Act 1974 (CCA). Barclaycard considered the evidence and declined the claim and Mrs E’s complaint - as it didn’t think there was enough to show a breach of contract or misrepresentation by P.Card dispute or chargeback
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4177746.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.