Barclays Bank UK PLC

Financial Ombudsman decision DRN-4177413 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Feb 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

Barclaycard refunded the £153.19 interest charged on the July 2022 statementCharges and fees

Barclaycard accept this and have apologised. It’s paid a total of £150 as credit to the account as compensation.Service failure

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4177413.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.