Barclays Bank UK PLC

Financial Ombudsman decision DRN-4175407 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Wed Jul 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Credit file reporting

In the Ombudsman’s words

Barclays decided to close the company’s account.Account closed or refused

The first he heard of the Bounce Back Loan being defaulted, or of any loan repayments being missed, was when P was declined credit elsewhere and he reviewed the company’s credit file in March 2022.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4175407.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.