Lloyds Bank PLC

Financial Ombudsman decision DRN-4175332 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jul 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Charges and fees, Credit file reporting

In the Ombudsman’s words

irresponsibly provided him with an overdraft which it then unfairly added interest, fees and charges to when it ought to have realised that he was experiencing financial difficultyIrresponsible lending

Lloyds has agreed that it ought to have realised that Mr W was struggling and that it shouldn't have added any interest, fees and charges to Mr W's account from November 2016Charges and fees

Mr W is unhappy at the default Lloyds has recorded on his credit fileCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4175332.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.