Morses Club Limited
Financial Ombudsman decision DRN-4173449 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Jul 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Support for vulnerable customers
In the Ombudsman’s words
Morses knew she was vulnerable and so shouldn’t have either asked her to leave the property or have accepted any help that she offered.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4173449.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.