Santander UK Plc
Financial Ombudsman decision DRN-4172965 Upheld
Upheldoutcome, as published by the Ombudsman
£6,300redress stated in the decision
Thu Jul 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Mortgage administration
In the Ombudsman’s words
The complaint Mr R complains about what happened when he asked Santander UK Plc to increase the mortgage borrowing on his homeIrresponsible lending
I’ve found Santander did cause delays in this case, it gave Mr R a decision in July that it could have given him in May.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4172965.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.