Lloyds Bank PLC

Financial Ombudsman decision DRN-4171864 Upheld

Upheldoutcome, as published by the Ombudsman

£350redress stated in the decision

Wed Oct 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Service failure

In the Ombudsman’s words

Ms P was locked out of her account for over six weeks because of fraud alerts placed on her account which weren’t properly removed.Funds blocked or frozen

Lloyds accepted that - overall, it hadn’t provided Ms P with the appropriate level of serviceService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4171864.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.