Santander UK Plc
Financial Ombudsman decision DRN-4171235 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Mar 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Card dispute or chargeback
In the Ombudsman’s words
Mrs C complains that Santander UK Plc didn’t do enough to protect her from the financial harm caused by a scam, or to help her recover the money once she’d reported the scam.APP scam refund refused
It also said she’d failed to complete her own due diligence. Mrs C complained to Santander about its decision to decline the scam claim but it maintained its position. However, it agreed to raise a chargeback dispute with M, giving her a temporary refund of the payment pending the outcome the dispute.Card dispute or chargeback
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4171235.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.