Lloyds Bank PLC

Financial Ombudsman decision DRN-4170271 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jul 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Treatment in financial difficulty

In the Ombudsman’s words

Miss D has complained that Lloyds Bank PLC (“Lloyds”) closed her accounts with it when she asked for support putting her in a worse position financially.Account closed or refused

Lloyds upheld Miss D’s complaint saying it could’ve done more at an earlier stage by offering longer-term financial support to manage the account when it was apparent Miss D was experiencing financial difficultyTreatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4170271.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.